Cancellations & refunds

You can cancel any time before your order is dispatched. Write to harshada@meenarsh.com with your order number and we will cancel it and refund the full amount to the original payment method.

Once an order has been dispatched it can no longer be cancelled.

Every piece is packed to order. We do not offer returns, exchanges or refunds because a gift was not liked, was bought by mistake, or is no longer needed. Please read the description, dimensions and photographs before ordering, and write to us first if anything is unclear.

This is the exception, and it is not negotiable on our side. If your order arrives broken, defective, or is not the piece you ordered, tell us within 48 hours of delivery at harshada@meenarsh.com, with your order number and photographs of the item and its packaging.

We will ask you to return the piece at our cost, and once we have it we will send a replacement or refund you in full — your choice. Please keep the original packaging until the matter is settled.

Refunds go back to the original payment method. We initiate them within 3 working days of approving the request; your bank or card issuer then usually takes 5–7 working days to credit it. We cannot make that part faster.

If a courier returns an order to us because the address was wrong or nobody was available after repeated attempts, we will contact you. You may have it re-sent, in which case we may ask you to cover the second delivery, or cancelled and refunded.